Well, after about an hour of discussion with the web hosting service for our current www.divesports.com website, I finally got the website security certificate issue resolved.  The new certificate has been installed.  I blogged about this issue a couple of day ago at this post.

Web hosting services really confuse me.  In my conversations to try to determine why my certificate was not working, I determined the real problem.  ComCity, my web hosting provider, is migrating to a new set of web servers.  They claim to have sent many emails describing this change.  For this to work properly, I should have reviewed the 12 emails they sent me about this change and done all of the things to make it work properly.  There is only one problem….I never got ANY of the emails.  Only after talking with them three or four times did I learn about these email and all of the instruction to solve the problem.  They forwarded the never received emails to me, I followed the instructions, and now it is working like a champ.  But, where is the customer service?  Why didn’t they notify me when I didn’t do the right things to make the migration work?  If the issue was about the migration and the things I didn’t do, why did I have to buy a new certificate?  I will be very happy when we launch the new managed content system in January.  Our new Volusion website will be nice and I have a lot of confidence in the dedicated server service they offer.   No more fussing with ComCity.

Well, it is 4:00 PM in Alabama.  My website now has a security certificate.  I can leave for Thanksgiving with a clear mind.  I hope you all enjoy your holiday.

Phil Ellis

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